23 March, 2023

Best Customer Experience in superannuation twice in a row: your Spirit Super team continues to deliver.

Simple. Stress free. Kind. Efficient. Personal. Always there to answer questions. I feel like a member and not a number.

Those are not words everyone can say about their financial services provider, yet they are precisely the words Spirit Super members have told us they feel about their interaction with members of our service team. 

There is nothing that we love more than happy members. As a fund that exists to return profit to members it’s in our DNA to be focused on the needs of those whose retirement savings we’re working to grow.

Which is why we’re thrilled to, once again, be recognised as providing the best customer experience in super from Customer Service Benchmarking Australia. In 2022, Spirit Super was voted first in the firm’s SenseCX benchmarking report, which considers the ease, sentiment and success of customer interactions. In 2023 we’ve come out on top again!

Our promise at Spirit Super is delivering service you can count on. That’s why our service delivery team see themselves as your partners as you save for retirement and beyond.

While our history of strong performance and low fees is helping to grow your super, it helps to know that you’ll also receive a great customer experience when you need it.

That great customer service is based on connecting with our members and what they need. One member recently told us about being apprehensive before their meeting with Rhonda, one of our Superannuation Advisers, not knowing what to expect. Yet after the meeting with her she was full of praise because “she covered every aspect of my super, fully explaining it to me, repeating if necessary until I was comfortable that I understood.”

Another member told us their adviser “has always been there to answer my questions (often before I have thought of them!)” and that “Spirit Super has provided me with many tools to assist in understanding how different options can work for my wife and I”.

Spirit Super CEO Jason Murray says “these compliments are a great reward for the team members who go above and beyond for our members. They show that we’re growing the trust of our members, delivering for them every day. As a profit for member industry super fund, everything we do is for your benefit. Being recognised for the second time is a great achievement, but it doesn’t mean we stop trying to improve. We keep delivering on our promise to members every day”

“In tough economic times, with interest rates rising and inflation still high, we know that being available, caring, supportive and knowledgeable are practical ways that we can help our members. Our goal is to make sure super is not one of the things you need to worry about. We want you to feel confident, well informed and valued by your super fund. Your super is a long term and crucial asset for you and your family. We continue to work to be the leading national fund in giving you personal service that helps build your confidence about your super so that you can make decisions that are right for you”.

Whether you call, email or meet with a member of the Spirit Super team you can feel confident that you’re getting award winning service.