Securing your super with two-factor authentication
With a steep rise in digital fraud and identity theft over the last few years, keeping your digital accounts safe and secure has never been more important.
To better protect your super, we’re beefing up our security. Starting 1 September 2023, we’ve made two-factor authentication mandatory across Member Online and the Spirit Super app will be next.
What is two-factor authentication?
Two-factor authentication is an additional layer of security to protect your account and personal data from unauthorised access. It’s like having a lock on your door and a finger scanner on the safe in your bedroom.
This helps us ensure you’re the only person who can access your account online — even if someone finds out your password.
How does it work?
Two-factor authentication works by adding in one extra, simple step when logging into Member Online or setting up the Spirit Super app. Here’s how it works.
- You log in to Member Online or set up the Spirit Super app using your username and password. Never used Member Online or the app? Set up online access.
- We send you a one-time authentication code to your mobile phone or email.
- You verify your identity by entering the code into the login form.
- If it’s a match, you’re in! You can now view and manage your account anytime, anywhere.
Verification codes expire after five minutes, so be sure to have your mobile close when logging in.
If you make a mistake or get distracted before you enter the code, you can always request a new code and try again.
When do I use two-factor authentication?
Two-factor authentication is now active on Member Online and is coming soon to the Spirit Super app. This is a mandatory security feature across all Spirit Super accounts and can’t be turned off.
When accessing Member Online, you’ll need to authenticate each time you log in. This helps us verify your identity even if you’re logging in across multiple devices, such as your phone, laptop or from work.
For the Spirit Super app, you’ll need to authenticate the first time you set up the app on your phone. Once in place, you can then use the app’s secure quick login options to protect your account. This includes a 4-digit PIN, fingerprint or Face ID.
It’s time to update your details
To use two-factor authentication, we need your current mobile number. This is the number we’ll send your authentication codes to when you log in.
You can receive two-factor authentication codes on shared mobile numbers and email addresses. However, if you don’t have access to the mobile number or email registered to your account, you will not be able to access your account online.
To check or update your number, call us on 1800 005 166.
Updating your details is quick and easy and ensures you can keep viewing and managing your account anywhere, anytime.